See how WireBee can streamline call management, prevent fraud, and help your team focus on connecting with quality carriers.
WireBee Announces Integration with Descartes MyCarrierPortal™ to Enhance Call Efficiency and Carrier Vetting for Freight Brokers.
WireBee is excited to announce the integration of its artificial intelligence (AI)-powered call automation for freight brokers with Descartes MyCarrierPortal™, a leading cloud-based solution for carrier identity and fraud protection. The combined solution streamlines carrier vetting and fraud prevention, enabling freight brokers to work more efficiently and securely.
The solution integrates Descartes MyCarrierPortal advanced carrier risk assessment and onboarding tools with WireBee’s call-screening technology. This powerful combination uses AI to validate carriers as their inbound calls are received. This helps ensure that only qualified and vetted carriers make it through to brokerage operations teams, saving time and reducing exposure to fraudulent activity.
Chris Woods of Sims Global highlighted the impact of this integration: “WireBee allows us to make quick decisions on answering calls by running Descartes MyCarrierPortal’s risk assessment, validating carriers against possible fraudulent carriers before we even pick up. The integrated solution allows us the security to know who is on the other line.”
WireBee’s AI-enabled voice technology transforms how brokerage teams manage calls by leveraging configurable carrier risk profiles in Descartes MyCarrierPortal. This eliminates wasted time on unqualified or fraudulent callers, freeing up teams to focus on strategic tasks like matching loads and building relationships with trusted carriers.
John Knappage, Capacity Team Lead at Phalanx Logistics, shared his team’s success: “Working on the operations side of the brokerage, my team is constantly answering calls and vetting carriers. WireBee’s call screening ensures that every call we take is meaningful, connecting us with qualified carriers who meet our company’s vetting standards in Descartes MyCarrierPortal. Posting popular or high-demand lanes to load boards used to be a headache, as we had to sift through unqualified carriers and scammers. Now, these calls never make it through to us. WireBee and Descartes MyCarrierPortal have noticeably upped the speed and efficiency of my team when it comes to taking calls and vetting carriers.”
“At WireBee, our mission is to empower freight brokers with cutting-edge tools to increase efficiency and protect against fraud,” said Solomiya Tomkiv, Co-Founder of WireBee. “Collaborating with Descartes aligns with our vision, as it combines our AI-powered technology with its industry-leading carrier onboarding solution to provide brokers with a seamless and secure experience.”
“Descartes is dedicated to delivering reliable and comprehensive carrier onboarding solutions to help transportation stakeholders mitigate the risk of fraud,” added Dan Cicerchi, VP & General Manager, Transportation Management Solutions at Descartes. “The combined Descartes MyCarrierPortal and WireBee solution enhances the value we provide to freight brokers, enabling them to more confidently make faster, data-driven decisions.”
WireBee helps freight brokers stay competitive by automating phone calls with voice-enabled AI agents. These agents handle routine tasks like call screening and routing, enabling teams to focus on what matters most: serving customers and growing their business. Learn more at www.wirebee.com, and connect with us on LinkedIn.
Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, security and sustainability of logistics-intensive businesses. Customers use our modular, software-as-a-service solutions to route, track and help improve the safety, performance and compliance of delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world’s largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com, and connect with us on LinkedIn and X.
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